Frequently Asked Questions

Everything you need to know about your Le Silla luxury experience

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.

How long does international shipping take?

Orders are typically processed within 24-48 hours. International shipping via express courier generally takes 3-5 business days depending on the destination.

What is your return policy?

You can return any item within 14 days of delivery. The product must be in its original condition, unworn, and with all security tags and packaging intact.

How do I choose the correct shoe size?

Le Silla shoes generally follow Italian sizing. We provide a detailed size guide on each product page to help you find the perfect fit between centimeters and international scales.

Are your products authentic?

Yes, every pair of Le Silla shoes is 100% authentic, handcrafted in Italy using premium materials, and shipped directly from our official warehouse.

Can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your shipment's journey in real-time.